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- A person's life story and experiences play an important role. Carers and relatives should try to understand the person's individual history in order to better understand their behaviour.
- It is important to maintain empathetic and non-threatening communication. This can mean using non-verbal communication, speaking quietly and reassuringly and paying attention to the person's body language.
- The design of the environment can help to minimise social withdrawal. Placing memorabilia, photographs and familiar objects can convey a sense of security.
- People should be encouraged to participate in social activities that match their interests and abilities. This can promote social interaction and improve quality of life.
- Carers and relatives should be patient and respect the dignity of the person concerned. It is important to accept when the person concerned needs times of retreat
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Importance of the individual biography
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Sensitive communication
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Creating a familiar environment
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Encouraging social participation
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Patience and respect
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