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1. Frage
Match the appropriate statement to the respective conversation technique.
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- Ask open-ended questions that encourage the person to share their thoughts and feelings in more detail.
- Give the person time to gather their thoughts and don't talk over their head. Sometimes it is important to just be there and wait until the person is ready to move on.
- Gently steer the conversation towards resource-orientated aspects. For example: strengths (what is the person good at?); coping strategies (how else does the person deal with difficult situations?); support systems (who or what helps the person?). Questions such as "What has helped you in similar situations?" can provide support.
- Remain calm during the conversation and make the person feel safe. Make it clear that the conversation is confidential and that you are there for them.
- Make it clear that you are not a therapist. You can offer to help them find other support or professional help. It is important to emphasise the limits of biography work in the context of volunteering.
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Ask open questions
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Respecting the person's boundaries and pace
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Ask resource-orientated questions
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Providing clear communication and security
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Recognising the limits of your own role
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