10.4 Abschlussquiz Fedback 8.4

Feedback is an important part of communication that helps people to reflect on and improve their own behaviour. A useful model for understanding the process of giving and receiving feedback is the - window. It shows that there are blind spots that we ourselves are not aware of, but which can be recognised by   can be made visible by others.

When giving feedback, it is important to adhere to clear rules. One of the key techniques is the use of -messages that express your own feelings and perceptions without blaming the other person. A helpful structure for feedback is the -formula, which consists of perception, effect and   exists.

If you receive feedback, you should initially deal with it openly and without immediately  listen to. It can also be helpful, to ensure that you have understood the feedback correctly.

In any feedback situation, the focus should be on improving behaviour and not on attacking the person. Respectful communication characterised by mutual is crucial if feedback is to be constructive. It is also important that feedback  and concrete in order to avoid misunderstandings.

To summarise, feedback plays an essential role in improving collaboration and relationships, especially in volunteering. With the right tools and techniques, feedback can help to positively influence both individual behaviour and the interpersonal climate. It is particularly helpful not only to give feedback, but also to actively ask others for feedback. to continuously learn and grow.