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- Statement: "I understand that you are dissatisfied. What exactly would you have liked differently? Let's talk about it."
- Statement: "I understand your desire for more support, but I don't have the time. Perhaps there are other options that we can consider together."
- Statement: "I've realised that our tasks overlap. Perhaps we can clarify this so that we can both plan better?"
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Criticism of your support: A cared-for person expresses dissatisfaction with your help: "You really didn't do a good job!"
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Demands from relatives: A family member demands more support than you can provide: "You could at least come twice a week!"
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Conflict with other volunteers: A colleague ignores agreements and takes on tasks that are actually yours.
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